Refund policy

Returns

• Haakee Studio offers a 7-day return policy (open purchase). Customers have 7 days from the date of receipt to request a return, provided the item is in unchanged condition as outlined in our refund policy.
  
  
• Email your return request to customerservice@haakeestudio.com, including your order number or receipt number.
  
  
• You are responsible for 100% of the return shipping costs.
  
  
• Ensuring the return arrives at the specified address is your responsibility; Haakee Studio AB disclaims liability for return shipments.
  
  
• The return process may take up to 10 days after we have received and inspected your return.
  
  
• You will be notified via the provided email address when the package has arrived.
  
  
• Returns must follow the outlined process; personal drop-offs are not permitted.
  
  
• Any changes to the condition of the returned item(s) will be communicated via the provided email.
  
  

Unchanged Condition:
Returns may not be accepted if:

• The item has been worn beyond trying it on.
• The item has been washed.
• The item has makeup stains and cannot be resold.
• The item is scented with perfume and cannot be resold.
• The item is missing its original tags or packaging.
• The item is dirty or soiled.

 

Refunds

• Refunds can only be credited to the original payment method for security reasons.
  
  
• Processing times for refunds may vary by banking institution, taking up to two weeks from the receipt of your parcel.